Contact Afiki

A little help
goes a long way.

Whether it’s your first basket or an order already on its way, our help centre is the place to find answers and log a support ticket.

How can we help?

For deliveries, missing items, payments, refunds or account access, visit help.afiki.store. Log a ticket there so your enquiry can be followed up in one place.

Visit help centre & log a ticket

Have an order question?

Have your order number and the store name ready. Tell us what happened and include a photo if it helps explain a damaged or incorrect item.

Never include passwords, verification codes or full payment card details in a ticket.

Find my order number →

Bring your store to Afiki

Explore selling on the marketplace and start a seller enquiry.

Become a seller →

Deliver with Afiki

Find out about joining the delivery network and how to apply.

Become a delivery partner →

Privacy or data requests

For access, correction, deletion or other data requests, email privacy@afiki.store.